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At Glamour Me Sassy, customer satisfaction is important to us. Because many of our products are handmade and custom-crafted, please review our refund policy carefully before placing an order.
We accept returns only for damaged, defective, or incorrect items. If you experience an issue with your order, please contact us within 7 days of receiving your item.
Products must be unused, in their original condition, and returned in the original packaging where applicable.
The following items are non-refundable:
Custom or personalized products
Used or opened items
Gift cards or promotional items
Clearance or final sale products
If your item arrives damaged or you receive the wrong product, please contact us with clear photos of the item and packaging so we can review and resolve the issue as quickly as possible.
Once your return is reviewed and approved, refunds will be processed to the original payment method. Please allow several business days for the refund to appear depending on your payment provider.
Shipping fees are generally non-refundable unless the return is due to an error on our part.
Customers may be responsible for return shipping costs unless otherwise stated.
Orders may only be canceled within a limited time after purchase. Once production or shipping has started, cancellations may not be possible.
For any refund or return questions, please contact us through our website contact form or customer support email.
